Privacy Policy
Who we are
This website is operated by Appliance Repairs Cape Town, based at Helen Eve 11, Blackheath, Cape Town, 7580. This policy explains what personal information we collect through this website, why, and how it’s handled, in line with South Africa’s Protection of Personal Information Act (POPIA).
What we collect
When you use our contact form, we collect the information you provide: your name, phone number, email address (if given), the appliance type, a description of the problem, your preferred contact method, and a preferred date if supplied.
Like most websites, our hosting provider may automatically log basic technical information such as IP address and browser type for security and performance purposes.
Why we collect it
We use this information solely to respond to your enquiry, arrange an appliance assessment or repair, and communicate with you about that request. We don’t use it for marketing without your consent, and we don’t sell or rent your information to third parties.
How it’s stored
Contact form submissions are sent by email to our team. We don’t maintain a public database of customer information on this website beyond what’s needed to respond to and complete your request.
Who we share it with
We don’t share your personal information with third parties except where necessary to deliver the service you’ve requested (for example, our website hosting provider, which processes form submissions on our behalf) or where required by law.
Cookies
This website may use basic cookies required for core functionality. We don’t run third-party advertising trackers on this site.
Your rights
Under POPIA, you have the right to ask what personal information we hold about you, request that it be corrected or deleted, and object to how it’s used. To exercise any of these rights, contact us using the details below.
How long we keep it
We retain enquiry information only for as long as reasonably necessary to complete your repair request and for basic record-keeping afterward, then it’s deleted.
Contact us
If you have any questions about this privacy policy or how your information is handled, contact us at 021 808 2619 or via our contact page.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
Need an Appliance Repaired?
Tell us which appliance is giving you trouble and we'll arrange a time to have it assessed.